Contact Us
We’re here to help.
Whether you have a question about your order, need sizing advice, or would like more details about one of our pieces, the MoissaFrost support team is always happy to assist.
Get in Touch
Customer Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (CET)
We aim to respond to all inquiries within 24 hours.
Contact Form
Please fill out the form below and a member of our team will get back to you as soon as possible.
Fields to include in Shopify form:
Full Name
Email Address
Order Number (optional)
Subject
Message
Order & Shipping Questions
For faster assistance, please include your order number and the email address used at checkout when contacting us about an existing order.
You can also visit our FAQ and Shipping & Returns pages for quick answers to common questions.
Our Commitment
At MoissaFrost, customer satisfaction comes first. We stand behind the quality of our jewelry and are committed to providing a smooth, transparent, and premium shopping experience from the moment you place your order to long after it arrives.
Thank you for choosing MoissaFrost.